Refund policy

Refund Policy

 

We want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return policy below.

Return Conditions:

  • Return Period: You may request a return within 30 calendar days from the date you received your order.
  • Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Return Process:

Please contact our customer support at support@gecco.store to obtain return instructions and authorization.

Once your return is authorized, we will provide you with the return address. Please do not send your purchase back to us without prior authorization.

Return Shipping Costs:

  • Seller's Fault (Defective, Wrong Item): If the return is due to our error (e.g., the item arrived defective, or you received the wrong item), we will cover the cost of return shipping.
  • Buyer's Responsibility (e.g., Ordered Wrong Item, Changed Mind): If the return is not due to our error (e.g., you ordered the wrong item or changed your mind), you will be responsible for the return shipping costs. A 15% restocking fee will also be applied to these non-defective returns and deducted from your refund.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gecco.store.

Business Information:

First seller LLC 2125 Biscayne Blvd Ste 204 #14920 MIAMI, FL, 33137 USA

Tel: +1 8635922625